Who is Smithville Fiber?

Recognized nationally as a Top 100 broadband provider, Smithville Fiber is built from the ground up by Hoosiers, for Hoosiers. An award-winning communications technology company, Smithville had modest beginnings nearly a century ago. While its products and services have changed as technology has, its commitment to its customers has remained steadfast. Today, that commitment is reflected in Smithville’s dedication to bringing the best available technology platform to Indiana residents for state-of-the-art communication and data services, all with the highest possible level of customer satisfaction.

Smithville knows all about Indiana family businesses — because it is one. While the company has grown to be Indiana’s largest privately held telecommunications company, its core family-focused values make it unique. From its corporate headquarters near Bloomington, Smithville employs nearly 200 Hoosiers and invests in community projects, large and small, in its service areas.

From state-of-the-art gigabit fiber to multiple residential and business services (including cloud and managed services and a full range of cellular, security and other related services), Smithville has earned its reputation as Indiana’s “state champion” for fiber broadband.

Brian Woolums

My name is Brian Woolums, and I am the Lead Outside Plant Engineer at Smithville Fiber. I have been married for 31 wonderful years. I have 3 children, 1 granddaughter, and 2 dogs. I have been in the Telecom industry for 30 years and working for Smithville for the last 5 years.

"If I could describe Smithville in one word, it would be — Innovation."

When you are not on the job, where would we find you?

Camping, fishing, hunting, going to a baseball game, or spending time with my family is where you'll find me when I'm not on the job.

How would your friends describe you?

They would say that I'm always looking at the glass half full instead of half empty and that I find humor in all situations. In a word, fun.

What is your role in the Jasper project?

As the lead Outside Plant Engineer, I will lead the design, engineering, and construction on the citywide fiber build-out to its completion and the start of the installation to the individual homes.

What do you enjoy most about your job?

What drives me each day is the satisfaction of completing a job from front to back, from its earliest stage of estimating the cost, to the engineering, and then the completion of the project and activation of the customer. What I enjoy most is seeing and hearing the appreciation of the customer when I have met or exceeded their expectations, and they are 100% satisfied.

What words of wisdom would you give potential Smithville customers in Jasper?

Be patient. This isn't your mom and dad's cable or phone company. The product Smithville will be deploying is state of the art communications that will open new worlds to you.

Paige Tow

Hi, my name is Paige Tow, and I am a Customer Service Representative at the French Lick office for Smithville Fiber. I am a native of Indiana and have been married for 18 years. We have two busy children and a German Shepherd. I have over 20 years of customer service experience, 10 of which have been at Smithville. I am a people person, so this job fits me perfectly.

"If I could describe Smithville in one word, it would be — Family."

When you are not on the job, where would we find you?

You would likely find me at my children's activities. My son participates in high school basketball, football, and track. My daughter is a varsity cheerleader and a member of the drama club.

What do you feel most proud of?

I am so proud of my kids. They are both smart and funny.

What was the most unexpected thing you have learned in your life's journey?

I've learned how happy your family and a job you enjoy can make you.

What do you enjoy most about your job?

I most enjoy interacting with the customers. I've met so many wonderful people over the years.

If I were a potential customer considering Smithville, what advice would you give me?

Look at the big picture, not just the pricing. Smithville will provide you with excellent products, outstanding customer support, and local, knowledgeable tech support, which is not necessarily a given in today's world.

Curtis Schongalla

My name is Curtis Schongalla, and I am a Network Engineer on the Network Architecture & Design Team at Smithville Fiber. I was born and raised in Washington, D.C. After graduating from Indiana University with a degree in Psychology, I moved home to find a job. I learned that I missed Bloomington, so I moved back to southern Indiana and took a job at Smithville Fiber.

"If I could describe Smithville in one word, it would be — Local."

What was one of your biggest accomplishments?

One of my biggest accomplishments to date was completing both the Computer Science and Information Technology minors at IU. It was a challenging program. I learned a lot and even helped program a robot named Goofy Giggles.

What is a skill you would like to learn and why?

I would really like to buy and restore an old muscle car like a Mustang or Firebird. I have spent most of my time working on computers and networking equipment but would enjoy learning about cars as a hobby some day.

What is your role in the Jasper Project?

My team's job is to make sure that the services delivered in Jasper are fast and reliable by providing Carrier grade wireless Internet and TV to our customers. We work to simplify the installation process and to provide an exceptional service experience.

If there was one thing you could say to the residents of Jasper about the project roll-out, what would it be?

Smithville is dedicated to providing the best possible services to many of the underserved areas in Indiana. The opportunity to get the most reliable and fastest Internet delivered directly into your home via a fully fiber-optic network is a great benefit that is not available to everyone.

Eric McGarr

My name is Eric McGarr, and I work in Technical Support and Tier 1 Network Operations at Smithville Fiber. I am a native Hoosier and grew up in the small town of Quincy, Indiana. My wife, Amber, and I just celebrated our eighth wedding anniversary and have a 5 year old and another little one on the way.

"If I could describe Smithville in one word, it would be — Family."

What is your role in the Jasper project?

I will be providing technical support to the new Jasper customers. When something isn't working right, I will be the one you will be calling for help.

What do you enjoy most about your job?

Think about your favorite hobby. Now imagine that someone paid you to come in everyday and do that. That is my job. I love electronics, computers, networks, and fixing broken things. This is what I get to do every day. A customer will call in stressed and frustrated that their Internet, TV, or other services aren't working, and hopefully by the end of the call, I've gotten them back in business.

What words of wisdom would you give potential Smithville customers in Jasper?

I have been a customer of many Smithville competitors, and I can honestly tell you that I wish I lived in Smithville Fiber territory. The fiber internet and the customer service is unmatched. Smithville is big enough to give you a high-end product but still local enough to treat you like you matter.

What has been one of your most defining moments in life?

Every day is a defining moment. Every day I have an opportunity to live a life that glorifies God. Who we are in one single moment does not define us, but rather how we live every single day adds to our collective personal character.

Jennifer Hadinger

My name is Jennifer Hadinger, and I am a Business Customer Service Representative at Smithville Fiber. Customer Service is something I have done since my first job at age 16, which was almost 20 years ago. I am an Indiana native and have a degree in Computer Information Systems.

"If I could describe Smithville in one word, it would be — Machine."

What is your role in the Jasper project?

I will be assisting small business and business customers.

What do you enjoy most about your job?

I enjoy being a part of a successful home-grown company that continues to accelerate in the communications industry.

What words of wisdom would you give potential Smithville customers in Jasper?

To me, Smithville is like a machine. Every department, including marketing, customer service, engineering, technical support, maintenance, and corporate IT are important parts of bringing service to our customers. Customer service is the first point of contact. I think our team does a great job of making it comfortable for the customer, and I believe that we have some of the most personable people to interact with. So, never hesitate to call us whether you have a billing question or a technical issue.

What does "Can You Gig It?" mean to you?

To me, the phrase is asking if you have this type of speed and performance, and if not, you should consider it. On the flip side, I also think it is similar to the phrase "Can you dig it?", and yes, I do dig it and think it's awesome.

What was the most unexpected thing you have learned in your life's journey?

Everything does truly happen for a reason. We notice this when we reflect on how we got where we are today.

Theresa Beasley

Hi, my name is Theresa Beasley, and I am the Manager of Event Planning at Smithville Fiber. When my father retired from the Navy, we settled in Loogootee, and he went to work at Crane as an electrical engineer. I did most of my growing up in Loogootee. I have been married to my husband, Steve, for 38 years. We have three grown children and three grandchildren who all live close to my home. Lucky me!

"If I could describe Smithville in one word, it would be — Teamwork."

How would your friends describe you?

In a word, bubbly!

What is your role in the Jasper project?

I coordinate and plan the events that get Smithville communities excited about what we do.

What do you enjoy most about your job?

I really enjoy meeting people and the time I get to spend talking with them at events. I am constantly amazed at what a small world it is! I almost always meet someone I have a connection with.

What type of music do you enjoy?

I still have every vinyl album and 45 I've ever owned. I really enjoy most music, but my favorite music is the music I grew up with in the 70's: The Rolling Stones, The Eagles, Elton John, Bee Gees, Bob Seger, ELO, and Led Zeppelin.

Do you have a defining moment or something you have learned from your life's journey that you would like to share?

It would have to be learning to appreciate what you have rather than what you could have and that there is joy in every circumstance.

Daniel Johnson

My name is Daniel Johnson, and I am the Security Salesman for Smithville Fiber. After graduating from Bloomington South High School, i joined the Air Force and served for 11 years. My wife, Rhea, and I have three busy kids, and I love coaching the two boys in football and basketball and watching my daughter compete in gymnastics.

"If I could describe Smithville in one word, it would be — Innovative."

What is your role in the Jasper project?

I will be the point of contact for all things security-related. I will also be the one conducting free in-home security assessments for potential customers.

Is there something you have learned in your life's journey?

When I was in the Air Force, we always talked about taking care of the little things, so that the big things take care of themselves. You can only take care of what you control, and if you do, you'll be amazed at what will fall into place.

What do you enjoy most about your job?

The best part about my job is helping a family whose home has been burglarized feel safe again. I get to provide them with that extra peace of mind and help them sleep better at night.

If there was one thing you could say to the residents of Jasper about the project, what would it be?

Take full advantage of the services that are going to be offered to you. Fiber technology is mostly only offered in big cities, and we are bringing it to your door. You will no longer have to worry about how many devices are connected to your router, and everyone will be able to stay connected to the Internet at all times.